Thank you for shopping at Riveras Lawn, where we are committed to providing high-quality lawn mowers and exceptional service. If you are not completely satisfied with your purchase, we’re here to assist you. Please review our return and refund policy below.
Returns
You have 30 calendar days from the date of receipt to return an item. To be eligible for a return, your item must be unused and in its original condition and packaging. Please ensure you have the receipt or proof of purchase.
Restocking Fee
There is no restocking fee for returned items.
Return Shipping
Return shipping costs are covered by the customer unless the item is defective or damaged upon arrival.
How to Return
You can return the product in-store at our location:
Riveras Lawn
10116 N Nebraska Ave, Tampa, FL 33612, United States
For mail returns, please follow the instructions below to obtain a return label.
Return Label
Customers can download and print the return label from our website. Detailed instructions for preparing and sending your return will be provided with the return label.
Refunds
Upon receiving your returned item, we will inspect it and notify you of the status of your refund. If approved, we will initiate a refund to your credit card (or original method of payment) within 5 to 10 business days, as per your card issuer’s policies.
Exchanges
For defective or damaged items, we are happy to exchange the product for the same item. Please contact us at sales@riveraslawn.shop to arrange an exchange.
Contact Us
If you have any questions regarding the return process, please contact us at:
Email: sales@riveraslawn.shop
Phone: +1 (904) 930-6488
Address: 10116 N Nebraska Ave, Tampa, FL 33612, United States